Shipping & Returns

Store Policy

Location:

Dee Why

New South Wales

Australia

CUSTOMER CARE

Need help?

 

We are always happy take calls (during business hours) for any questions, concerns, or advice you may have in regards to the styles we offer on the website. Our telephone number is 0411 611 230  or send an email to larissa@buddykids.com.au

Sometimes you may feel unsure about size or quality. We will always answer your questions honestly.  We have plenty of kids between us so may have experience in what you are looking for or faced your same shopping concerns. 

Please feel free to call, email or use the checkout on the website to place an order with us.  Whatever you find easiest in this busy world of ours.

PRIVACY & SAFETY

Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Buddy Kids Co.

Buddy Kids Co. does not collect or record any credit card details you may provide when purchasing products from the buddykids.com.au website. Your credit card details are processed by paypal through the website, which is linked to our banks merchant account.

WHOLESALE INQUIRIES

Looking for a business buddy?

Please feel free to drop us a line for wholesale applications.

larissa@buddykids.com.au

PAYMENT METHODS

For Australian residents we accept paypal, all major credit cards, money order, direct debit. Once payment has been processed and cleared, your order will be shipped to you.

 

For direct deposits, our bank details are:

 

Buddy Kids Co.

BSB:  06 2155

Acc: 1068 7680

Please use your surname as the reference. Once money has cleared we will ship your order.

 

Faulty Items and Damages

All items are thoroughly checked before being packaged and sent to you. However if you receive any products that are damaged or faulty, please contact us within 5 days of purchase to arrange a full replacement or refund. Our contact is larissa@buddykids.com.au or 0411 611 230

Misplaced Orders

All orders are sent using Australia Post and can be tracked using eparcel. If for some reason your parcel does not arrive within a reasonable time contact us and we will track it for you.

Disclaimer

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Buddy Kids Co. and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements.  Buddy Kids Co. reserves the right to change any detail on the website at any stage, including prices.

Pricing

All pricing at Buddy Kids Co. is in Australian Dollars (AUD) and includes GST. Buddy Kids Co. reserves the right to change pricing at our discretion and without notice.